ROCSID v1.0

Consensus Software Awards

Brief product description

ROCSID is a comprehensive and Dynamic Complaints Management and Investigation System that enables organizations to efficiently focus it’s resources for investigating and determining public and internal incidents/complaints. ROCSID captures complete incident and complaint details, letters from complainants, digital images, transcripts of interviews, scanned documents, file movements and other information. ROCSID provides comprehensive statistical reports and graphs for performance measurement reporting.

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ROCSID provides a complete system to record, investigate and discipline members via a series of modules. Organizations can be proactive in dealing with problematic members and identify groups of members requiring specific training to circumvent potential complaints to maintain ethical and quality standards

ROCSID provides Case Management assistance to investigators and administration staff for ensuring that work tasks associated to the complaint investigation are completed on time. ROCSID will automatically remind the staff member and supervisors of tasks nearing their completion date.

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ROCSID ensures data integrity while maintaining a user-friendly graphical interface and sophisticated data access system for unwanted intruders.

ROCSID includes over 125 reports providing touch of the button letters to complainants, and performance related statistical reports and graphs etc.

ROCSID is developed for open platform technologies to suite customer hardware and software preferences. The application is suitable for platforms including, Windows NT, Unix, IBM iSeries, xSeries and pSeries. Databases including MS SQL, Oracle, DB2/400, DB2/6000 and DB2 etc. 

ROCSID has been awarded the IBM Netfinity(R) ServerProven certification.

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Innovation

ROCSID has been designed and developed to assist investigators with recording and monitoring complaints made by the public and internally within the Victoria Police force. Many of the manual processes performed by the Victoria Police have been electronically automated to reduce manual efforts and hardcopy document management. "This system has reduced the work of 2 of my staff by 90 percent" as stated by Tom Bentley Ethical standards Department (ESD) Victoria Police.

ROCSID allows ESD to capture digital images, audio/video files of interviews within the database for other users to review online. 

The Victoria Police are now considered by other organisations such as the Australian Federal Police as being the first to be able to analyse and profile would be offenders by using ROCSID.

Many of the manual tasks have been reduced by ROCSID to improve the efficiency of staff within ESD. The department has been able to downsize staff requirements.

ROCSID has been developed for extremely flexible operation within various industries. All the default values and tables are completely managed by the system administrator and business rules can be changed by the user.

The capabilities of ROCSID's reporting is endless. Reports provide instant graphical comparisons of current and historical performances by the organisation. ESD can report accurate information to the Victorian public on the performance of the police force at the touch of a button. The old system would require as much as 4 weeks work to produce the annual reports.

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Performance

ROCSID was developed using the Magic software tool which is certified by Microsoft and IBM to a level 4 certification (the highest)

Magic is the product of Magic Software Enterprise who is an ISO certified company.

ROCSID has been certified under the IBM Netfinity ServerProven program. 

ESD has praised Magic Group for their valued and professional support on numerous occasions.

ROCSID has been developed to GUI standards.

ROCSID is proudly used and endorsed by the Victoria Police force Australia.

ROCSID's graphical user interface has been designed for both the power user and the novice. Users can quickly and seemlessly navigate themselves through the application and screens.

ROCSID's data integrity standards set new standards for other policing organisations throughout the world. No other Australian police organisation can analyse and profile would be offenders as quickly and easily as ROCSID can.

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Potential

We have just started our marketing campaign for ROCSID in August 2000.

ROCSID was presented at the International Association of Chiefs of Police (IACP) conference in Durban South Africa August 2000. 

ROCSID was presented at the Australasian Internal Investigations Conference in Darwin NT Oct 2000. ROCSID was extremely well received and we are currently engaging in sales opportunities with many of the attendees. The conference endorsed the fact that we have an excellent product to market.

We have and are developing strategic alliances with marketing representatives within Australia, South Africa, Asia and the USA. We are looking to establish alliances in Europe, South America and other parts of the world. 

ROCSID can be supported worldwide from within 50 different countries via the Magic Software partners. Magic Group will be providing Internet based support to agents and users.

ROCSID can be easily converted to other languages including double bite character sets (Chinese, Japanese, Hebrew etc.)

ROCSID is scalable from 2-5 to 100-200 concurrent users.

ROCSID has been designed to cater for global markets by using windows and GUI standards.

ROCSID has been certified with the IBM Netfinity ServerProven program.

ROCSID's potential is endless. We are targeting many government organisations from Healthcare, Prisons, Transport, Education, public services etc. to private industry watch dogs such as ombudsman's offices, banking, legal, finance and security.

ROCSID has been endorsed by the Victoria Police as a general policing investigation tool/system.

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Other information the judges should know

Web-site: www.magicgrp.com.au 

From our Web site you can view the ROCSID certification and also download the ROCSID White Paper for a general review of the system.

Requested method of presentation

Melbourne, Sydney?

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